Intermittent audio is most often due to a slow or inconsistent internet connection. Unlike other internet-based multimedia sites that play videos or steam data using buffering, Webinato's real-time streaming technology relies on a constant stable connection, and sometimes breaks or interruptions to that connection are more apparent than when watching a video on YouTube.
If your audio is intermittent:
- Please check your internet connection: If you have an unstable connection, either though wireless or even wired connections, the experience may be degraded. Please make sure that your connection is stable, above all else, as a more stable connection will ensure proper data transmission and a smoother playback experience.
- Move to a wired connection, if possible: Our platform runs on all types of network connections, wireless included. However, if you are having problems playing back a recording smoothly, a wired connection may provide a more stable connection.
- Contact your Internet Service Provider (ISP): Sometimes, even the best network providers have problems with their service, so please contact them if you are having unusual problems viewing internet content, including Webinato AutoPilot Recordings.
We have provided these support docs from Webinato, the provider of our chat room software. Please see full articles here: https://support.webinato.com/support/solutions/folders/5000276022