This is one of the most common errors with the chat room, and is usually an interference with a user's computer system and the chat room platform, Webinato.


Try the solution below within the browser you are using, as indicated on the Webinato support page [https://support.webinato.com/support/solutions/articles/5000601902]:


Firewall Issues

If you receive a blank page while trying to connect then you will need to add Webinato to your trusted Internet sites. Please perform the following steps (steps for alternate browsers should be similar, but not identical, to the steps listed below):


Internet Explorer

  • Click Tools --> Internet Options
  • Click the Security tab
  • Select the green check mark Trusted Sites options
  • Click the Site button
  • In the given space add the following sites https://*.webinato.com 

Firefox

  • Click Tools --> Options
  • Click the Security tab
  • Click the Exceptions button
  • Add the following URLs and click Allow *.webinato.com

Chrome

  • Click the menu icon in the upper right corner of your browser
  • Click Settings 
  • Click Show advanced settings located at the bottom of the page
  • Under Privacy click the Content settings... button
  • Under Cookies click the Manage exceptions... button
  • In the given space add the following sites https://*.webinato.com 
  • Be sure the drop down menu is set to Allow
  • Click Done


*Note: if you are on a strictly managed network like those at a bank or financial institution, your network settings may also cause this issue. You may need to have your network administrator add your web conferencing site as an exception, and/or open the following ports on your network's firewall:


80, 8080, 443, 1935