If you are having trouble logging into the platform, first make sure that you are using the correct login credentials. Your username will have been sent to you in an email from firstname.lastname@example.org when you signed up for your simulator subscription. Be sure to check your spam folder! Your username will start with "war" followed by a set of numbers and your password will be something similar to ab123.
Please also note that you should be logging into the platform that has been installed onto your computer, and you should not be logging into the Fantasy Stock Traders website.
Here are some possible error messages and solutions below.
Error message: "Your account has been locked" or "Your account has been removed"
Get in touch with us and let us know which error message you are getting and what username you are logging in with.
Error message: "Session is Closed"
You are most likely running an older version of the FST platform. We suggest uninstalling and reinstalling the program:
1. Uninstall FST through Add / Remove Programs
2. Go to My Documents - DELETE THE Fantasy Stock Traders FOLDER
3. Reinstall FST with the download link on this page here: https://www.warriortrading.com/paper-trading-members-info/
4. Open the platform and log in.
If that does not resolve the issue, this error message is often a result of firewall interference. Particularly if you are trying to operate FST on an office/work network, firewall restrictions can block FST from operating properly.
Error message: "Your username or password is invalid for market data."
This means that your account is still being registered with live market data. This should be resolved automatically within 24 hours after your initial signup, but feel free to follow up with us regarding receiving this error message.