Situation #1: Your Data Server or Trading Server says Disconnected, and you can't load Charts or Level 2.
Cause: Either the Data Server or Trading Server is offline or you lost your internet connection. If server is offline it will be restarted momentarily. This is rare, and it is more likely that you lost connection on your end. If the issue persists, please submit a support ticket.
Solution: Wait a few minutes, restart platform, check your own internet connection. If not repaired with a few minutes, submit a support ticket.