If you are seeing the "Pending..." message for an extended time when logging into the chat room, this is most likely related to firewall issues. The best thing to do is try logging in on another browser. If you are logging in on a work network or other internet network with strict firewall settings, this can also often explain this error.
If you believe that you do have an active chat room subscription and cannot resolve this problem, please reach out to our Support Team, and we'd be happy to help. Be sure to mention the error message in your support request!