If you are correctly logged into the chat room but cannot see the screenshare, first confirm that there is a screenshare running. Please note that, outside of regular market hours and mentoring hours, the room can often be open without screenshare available.


 If it is confirmed that screenshare is running but you are unable to see it:

  1. Try logging in on another browser.
  2. Make sure your browser is up-to-date.
  3. If you are logging in on a work network or other internet network with strict firewall settings, this can also often explain this error.


If you cannot resolve this problem, please feel free to reach out to our Support Team, and we'd be happy to help. Be sure to mention the error you're experiencing in your support request!