5. Common Trouble Shooting Guide

5.1 "Error - Unable to Load Charts"
Situation #1: You were accessing charts, then suddently recieved error, Unable to Load Charts. Cause: Possible data feed delay from Historical Data...
Wed, Apr 12, 2017 at 9:13 PM
5.2 Hot Keys aren't working
Short Video on Hot Keys Not Working 1) Remember that hot keys only work when there is a red box around the Level 2 window.  If you have multip...
Thu, Apr 13, 2017 at 2:27 PM
5.3 Can't Log into Fantasy Stock Traders
If you are having trouble logging into the platform, first make sure that you are using the correct login credentials. Your username will have been sent to ...
Thu, Apr 13, 2017 at 2:27 PM
5.4 Data Server or Trading Server Disconnected
Situation #1: Your Data Server or Trading Server says Disconnected, and you can't load Charts or Level 2. Cause: Either the Data Server or Trading S...
Thu, Apr 13, 2017 at 2:27 PM