5. Common Trouble Shooting Guide

5.1 "Error - Unable to Load Charts"
Situation #1: You were accessing charts, then suddently recieved error, Unable to Load Charts. Cause: Possible data feed delay from Historical Data...
Wed, Apr 12, 2017 at 9:13 PM
5.2 Hot Keys aren't working
Short Video on Hot Keys Not Working 1) Remember that hot keys only work when there is a red box around the Level 2 window.  If you have multip...
Thu, Apr 13, 2017 at 2:27 PM
5.3 Can't Log into Fantasy Stock Traders
If you are having trouble logging into the platform, first make sure that you are using the correct login credentials. Your username will have been sent to ...
Tue, Aug 15, 2017 at 10:09 AM
5.4 Data Server or Trading Server Disconnected
Situation #1: Your Data Server or Trading Server says Disconnected, and you can't load Charts or Level 2. Cause: Either the Data Server or Trading ...
Thu, Apr 13, 2017 at 2:27 PM
"Invalid Username or Password for Market Data"
If you are getting an error when logging in that you have an invalid username or password for market data, you should first make sure that you are using the...
Fri, Jul 21, 2017 at 3:53 PM
"Error: Session is Closed"
If you are trying to log onto the FST platform and it tells you that "Session is Closed," this can be happening if you have an older version of th...
Tue, Nov 21, 2017 at 10:36 AM