Troubleshooting & Errors

Error: "You have no rights to enter broadcast!"
If you are getting the error message that says "You have no rights to enter the broadcast," this could be for one of the following reas...
Tue, Oct 2, 2018 at 6:31 PM
Stuck on "Pending..." screen in chat room / mentor room
If you are seeing the "Pending..." message for an extended time when logging into the chat room, this is most likely related to firewall i...
Tue, Oct 2, 2018 at 6:35 PM
I am muted or cannot participate in chat
Please note that members of our 5 day chat room trial will be able to view the chat but unable to participate. If you have an active subscription and be...
Tue, Oct 2, 2018 at 6:40 PM
I am being redirected to a sales page to sign up again.
If you are landing on our chat room sales page when trying to sign into the chat room platform, please make sure you are clicking on the blue "Small Ca...
Mon, Nov 12, 2018 at 4:21 PM
I cannot switch from one room to another
When you are logged into the platform, you should see the rooms that you have access to under the "Classrooms List" on the left-hand side. T...
Thu, Oct 4, 2018 at 6:08 PM
No audio / screenshare / video in new chat room platform
No audio If you cannot hear the chat room moderator speaking when it is confirmed that they are talking, try these steps below. Confirm that the volum...
Mon, Dec 17, 2018 at 3:09 PM