Reminder: the live trading room platform is compatible with Firefox and Google Chrome and not compatible with iOS or mobile devices at this time.
If you are seeing the "Pending..." message for an extended time when signing into the live trading & chat room, this is usually a result of not using a browser that is compatible with the platform. Please make sure you're using either Firefox, Microsoft Edge, or Google Chrome.
First, try a hard refresh of the browser page to rule out any caching issues (Shift + F5 on Windows). If the issue persists, the next best step to take is to sign in using another compatible browser (Google Chrome, Firefox, or Microsoft Edge).
If you are using a compatible browser and still receiving the error message, it is likely a firewall issue. Office or other shared internet networks, for example, tend to have strict firewall settings. If you have antivirus or firewall on your computer system or router, this may also be blocking the ports required by the trading room platform. If this is the case and you're able to create an exception for the platform, please get in touch with us to inquire about the appropriate ports to allow in network settings.
If you are still getting this error and none of the above suggestions explain the issue, please reach out to our Support Team, and we'd be happy to help. Be sure to mention the error message in your support request!
Still have questions? Please reach out to our Support Team, and we'd be happy to help.