To adjust audio in the chat room, hover over the screenshare image and you'll see a volume bar appear. You can then adjust the lever on the volume bar to turn audio up or down. Clicking the speakerphone icon will mute or un-mute audio. See the images below.
When to expect audio in the chat rooms
Keep in mind when testing for audio issues that the chat rooms are open from 8:30 AM till 4 PM EST Monday through Friday on market days. However, audio is not always streaming.
Ross has audio on in the Small Cap room usually from 9:15 AM EST until about 10:30 AM or until he is done trading for the day. When audio is streaming, you will see a webcam of Ross, and will be able to see whether or not he is speaking.
Mike has audio on in the Large Cap room starting around 9 or 9:15 AM EST until around 10:30 AM or until he is done trading for the day. Mike has an "Off Air" or "On Air" sign at the top middle of his screen which will indicate whether or not he is streaming.
Steve has audio in the Futures room on from about 10:15 AM EST until about 11:30 AM or until he is done trading for the day. When audio is streaming, you will see a webcam of Steve, and will be able to see whether or not he is speaking.
The mentor sessions are live per the mentor session scheduled for that day.
Audio Alerts: How to Mute or Turn On
To mute alert sounds from the chat room (sent when moderators send messages), click the bell symbol on the blue bar at the top of the room window.
When alerts are on, the alert symbol will look like this:
When alerts are off, the alert symbol will look like this:
Still have questions? Please reach out to our Support Team, and we'd be happy to help.