To adjust audio in the chat room, use the volume bar that appears on the bottom of the screenshare. (hover over the screenshare image to see this). 

If you're having trouble hearing audio, we highly recommend the fixes on this article here.

To mute alert sounds from the chat room (sent when moderators send alerted messages), click the bell symbol on the blue bar at the top of the platform next to the name of the room. In the middle of your screen.

This is how it should look:

To see how it will look when you mute the notification alerts:

Still have questions? Please reach out to our Support Team, and we'd be happy to help.