If you are having issues with linking the charts or your level 2 when you are entering tickers into the search bar, please try this solution:
- Go to your main window.
- Click View> Setting> Miscellaneous
- Then check the box next to "Ignore similar window types when changing symbols in a linked group" (see image below).
This should help resolve issues when trying to link different windows.
If you are still having issues with linking windows and charts, the next thing to try would be to go to your chart on the upper right, click Actions, then uncheck the box next to "Link Target."
If you continue to have trouble with this, please email us at firstname.lastname@example.org or open a support ticket here.