We have found that really high security settings within a network can block the necessary data ports that the sim needs to use. If you're on a home network, you can simply log into your router/modem, and set permissions for ports 27, 28, & 29. Some routers/modems simply just have risk settings such as low/medium/high. If you're is currently set to high, try lowering it to medium.
You can see this article here for a walk-through of how to open ports on Windows 10.
Employer networks tend to have extremely strict network settings, so if you are using an internet network at a business, getting them to lower their security threshold to make ports 27, 28, & 29 available for the sim might be a long shot, but if you have a tight relationship with your IT department it may be worth checking into.
If that does not work you will have to reach out directly to your network/internet provider and make sure they are not blocking any IP's to your computer. Here's a list of all of the IP addresses and ports that the simulator uses to pass data (again, you'll see that the ports are the ports are 27, 28, & 29.). You can work with your network provider to make your network isn't blocking any of these paths.
140.239.66.96/27
189.85.210.48/28 Sao Paulo
202.147.23.96/28
207.138.148.96/27
208.116.214.0/27
208.37.176.160/27
208.50.101.160/27
208.50.68.224/27
210.184.116.65/27
210.184.69.64/27
210.5.21.192/27
210.5.8.64/27
38.101.87.192/27
38.98.131.192/27
38.98.183.0/27
4.30.9.160/27
58.246.78.120/29
63.216.58.224/28
63.221.136.128/27
67.106.72.0/27
67.220.155.224/27
76.74.112.96/27
98.124.143.160/27
If after following these steps and you are still having issues, please email simulator@warriortrading.com and let us know what you've tried, and what errors you are still receiving.
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