Did you get an Access Denied error message when you tried to access the website? There are several reasons why this might happen.
Most Common Fix: Clear Browser Cache and Cookies
If the issue continues, you can determine if it is related to cache and cookies by signing in using a private or "incognito" browser window. If you're not receiving the Access Denied error message incognito, clear your browser cache and cookies again, exit the browser, and re-open it.
If you receive the error message specifically when trying to access the education portal, it can be very helpful to change your browser settings so that it cleans the education portal cookies after each browser exit. You can follow the video below for a demonstration on Google Chrome showing how to add the education portal URL learning.warriortrading.com to browser settings so that cookies clear upon each browser exit:
If you need to update your billing information, you can do so through this link here or the "Billing & Credit Card" link on your Member's Dashboard. Afterwards, please send us a message through the support system and we will reactivate your account for you.
You Do Not Have Access to the Resource
If you're able to log into your account but are trying to access resources that are not included in your subscription, you will be denied access. For example, if you have only a simulator subscription and try to access the live trading room, you will get an Access Denied message. If you are trying to access the live trading room, please make sure you are clicking the 'Small Cap' or 'Large Cap' trading room button and not the link for the Inner Circle Chat Room unless you have an active Inner Circle subscription.
Still have questions? Please reach out to our Support Team, and we'd be happy to help.