This article reviews how to adjust the audio settings related to chat alerts. To adjust audio settings of the live stream, please see this article here. 

There are 3 ways to hear audio alerts in the Chatroom- 

  1. From Moderators posting messages they deem as important
  2. From Global announcements or Room announcements posted to the announcements window from a moderator - we highly recommend keeping these on as they can be important.
  3. From when a new Broadcast is started

1) To mute alert sounds from the room (sent when moderators send important messages), click the bell symbol on the blue bar at the top of the room window.

When alerts are on, the alert symbol will look like this:

When alerts are off, the alert symbol will look like this:

Mute only some Moderators, Not all:

If you want to mute some moderators and not others you can do that either from the User List or from the chatroom directly As shown in the images below so that the bell icon next to their names are pink- showing that you will not get an audio notification from them.

Here is how it would look directly from the chat:

To access this quickly from the User list please see the image below how it would look to just mute Mike from audio notification alerts When he Posts in chat. You can do this for multiple moderators if you would like.


For Announcements- Please first go to your announcements by clicking the "announcements" Icon on the left side-

You MUST be in the room to see an option to turn off or on the announcement alert. If you are not in the room you should not get an announcement from that room.

You can click the blue bell icon to mute announcements for that room, or un-click a pink crossed-out bell to turn audio alerts for those announcements back on.


  • Go to the bottom left of your screen and click your Profile image- 
  • Then click Profile to bring up your profile settings
  • On the right you should see the image below to help you adjust how you see and hear the alerts on new Broadcasts are starting alerts.

Still have questions? Please reach out to our Support Team, and we'd be happy to help.

Still have questions? Please reach out to our Support Team, and we'd be happy to help.