This article reviews how to adjust the audio settings related to the live stream. To adjust audio settings on trader alerts in the chat rooms, please see this article here.
To adjust live stream audio in the live trading room, hover over the screenshare image and you'll see a volume bar appear. You can then adjust the lever on the volume bar to turn audio up or down. Clicking the speakerphone icon will mute or un-mute audio. See the images below.
For more information on when to expect audio in each of the rooms and how to see if audio is available with the broadcast, please see this article here.
If you're having trouble hearing audio after confirming that audio is streaming at that time, please make sure:
- that you are using compatible browsers (full compatibility settings can be found here)
- that your volume is on,
- that you have temporarily disabled any firewall to see if it is interfering.
If issues persist, we recommend that Windows 10 users view this article for information on how to open ports in their Windows 10 firewall. As needed, members can submit a bug report for technical issues with the chat room platform. This article will show you how.
Still have questions? Please reach out to our Support Team, and we'd be happy to help.