Issues with Live Stream or Day Trade Dash | WT

Before troubleshooting, make sure you're using a compatible browser (Edge, Firefox or Google Chrome) that is up to date. You should ideally be running the latest operating system, have sufficient RAM, and decent internet connection. You can see full system requirements here.

Scroll or Click from the List Below of Common Issues:

• No Live Stream Video Appearing
• Video has Poor Resolution
• Live Stream Video Delayed, Not Smooth, or Keeps Closing -- or, Audio Works But Video Does Not
• Latency with Live Stream or Day Trade Dash Data
  • How to Check Platform Latency
  • How to Sync Clock in Windows
  • How to Update Market Data Refresh Rate

No Live Stream Video Appearing

Please note that the news squawk (in the News Room) is an audio-only broadcast and no video should be expected.

If you're having trouble viewing a live stream / broadcast video, first confirm that there is content being streamed, as indicated by a red LIVE indicator on both the Rooms list and on the room widget.

• If you see LIVE, please click here to learn more about how to access an available live stream.
• If you see OFF AIR, no live stream is available at this time. Please click here to learn more about streaming hours.
• If you see a green OPEN indicator, this indicates you have a live stream open. Please read on below. 

If a broadcast is OPEN, you should have a separate widget in the platform for the stream.

• If you cannot find the screencast widget on your platform, click the OPEN icon to close it, and click LIVE to reopen it. If clicking the OPEN indicator does not change to LIVE, make sure you have not popped out the widget to a separate window.
• Next, perform a hard refresh of your browser (if using Google Chrome or MS Edge browser, hold Shift and press F5. If using Firefox, hold Ctrl and press F5). When the page reopens, click the LIVE indicator on the room widget again to open the broadcast.

Please keep in mind that even if a broadcast is streaming and open, it does not mean that audio is available at the time. The moderator may have stepped away or may not be actively speaking.

You can review our guide here on how to determine the hours that audio is most likely to be available.

Video has Poor Resolution

The streaming provider we use streams with low latency which means that it is set up for a close-to-real-time experience with very little lag for streaming. To make this possible, it reduces the resolution of the stream to match the bandwidth of your network connections. 

If your video resolution is inferior and no announcement has been made to inform the community of known issues, the best solution is to try to improve your internet connection. This might be achieved by:

• Reset your router or unplug the power and plug it back in 1 minute later.
• If you are using a wireless connection, switch to a hardwired connection.
• Try using a different computer.
• Try a different network provider or upgrade your internet to higher bandwidth.

You may also wish to try viewing the stream through a private browser window in the Chrome, Firefox, or Edge browser to reduce the possibility of interference from the browser cache and plug-ins.

Live Stream Video Delayed, Not Smooth, or Keeps Closing -- or, Audio Works But Video Does Not

First, ensure that your login is not timing out by performing a fresh sign-in on the website (follow the steps on this page).

If the issue persists, you may have a browser extension or software issue, most commonly related to a VPN, browser add-on, or firewall/antivirus software. Popular add-ons for browsers and routers include ad-blockers and firewall. These programs commonly interfere with the chat room pop-out window, forcing it to close or stutter instead of stream smoothly.

To troubleshoot:

1. Sign out of the chatroom and open an incognito or private window on your browser (use your browser menu or press "CTRL+SHIFT+P" on Firefox or  "CTRL+SHIFT+N" on Chrome or Edge).
2. Sign in to our website at https://www.warriortrading.com/login-member/ and click to enter the chat room.
3. Open the desired screen share in the chat room and observe if issues persist.

If this resolves the issue, you may wish to disable your browser extensions, use a compatible browser that does not have the extensions installed, or create an exception for our website within the settings of these programs. Please refer to the instructions for the specific program you are using for how to complete this.

You should also try temporarily turning off any VPN, third-party antivirus, or firewall software that is running on your computer or router and sign in again at https://www.warriortrading.com/login-member/ to see if the issue is resolved. If not, try following the steps listed in the next section.

Latency with Live Stream or Day Trade Dash Data

Video, data, or audio issues are often related to old hardware, outdated software, or network issues. To identify where latency is coming from, please follow the steps below to check latency.

How to Check Platform Latency

1. In your chat room Settings menu, go to Help
2. Click Check Server Time
3. Monitor the delay and gap for about 5-10 seconds to ensure the numbers are relatively consistent.
4. Note down the Gap and Delay numbers.
   • If the Delay is over 1000, we suggest trying the same Check ServerTime test using one of the following to see if it will get better results: a private/incognito browser window, a different browser, a different computer, a hardwired connection to your router, or a different network. Please also confirm that you meet or exceed our full system requirements here.
   • If the Gap is over 1000, we suggest syncing your computer clock on Windows. Note this is unnecessary for Mac computers.

If you have tried all the steps above, meet the system requirements, and still have issues, please reach out to our support team directly via the Support Room or by opening a ticket.

How to Sync Clock in Windows

1. Go to your computer Settings (press the Windows key, then type Settings)
2. Type in the search box Date Time and click on Date & time settings
3. Scroll down to Additional settings
4. Click Sync now
5. If you still have issues after the clock sync, please proceed to the next set of instructions below.

How to Update Market Data Refresh Rate

If you or a support agent feel that your platform is not performing normally, especially when using charts, we suggest updating your data frequency setting per the guide below:

1. First, go to Profile under Settings on the bottom left side of your platform:
   
2. In Notification and Window settings, please find Chart and scanner data frequency:
   
3. Change this setting from Real Time to 1/2 second updates.

If you still find you have issues with intermittent lag or delays, please try increasing the frequency to 1-second updates.

If this resolves your issue, it means your computer processor is having trouble calculating all the tick data for all the charts you are using. You may consider upgrading your computer to a faster or more modern PC, keeping the data frequency at 1 second, or reducing the number of charts you use on the platform.

If you still experience issues and have not already created a ticket for our team to help, please submit a ticket through https://warrior.app/contact explaining the steps you have already taken and your results.