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Troubleshooting & Common Error Messages

Make the Login Screen Remember My Trader ID
If you would Like the Login screen to remember your Trader ID everytime you login so you do not need to enter it manually Follow the steps below after shutt...
Sun, May 10, 2020 at 8:39 PM
Error when creating a hotkey or making a new layout.
If you are having issues with your simulator when trying to create a new hotkey or save a layout you might be getting errors such as these: Unable to...
Fri, Feb 22, 2019 at 10:27 AM
Unable to view Charts or level-2 data in simulator- Firewall issues
If you are unable to view charts on your simulator or get any level 2 data, this usually indicates that there's either a firewall or network issue. ...
Tue, Aug 6, 2019 at 3:14 PM
Common Rejection orders
Reject MessageDescriptionOrder exceeds average daily volume controlOrder violates the ADV control in place for account or groupSystem unable to price securi...
Thu, Mar 21, 2019 at 12:47 PM
Only able to see one window at a time in simulator layout
If you are running Windows 10 and your Simulator charts or default layout is not loading up your laptop, and you are only able to see one window at a time, ...
Wed, Sep 11, 2019 at 1:49 PM
Simulator Crashing or Charts empty.
If you are experiencing that your Charts are empty or that your simulator is crashing.  You might have A wifi issue and you will want to try to hardwire you...
Wed, Jun 17, 2020 at 2:52 PM
Cannot uninstall / update simulator - Error "Resource unavailable"
If you are having an issue Uninstalling your simulator or while trying to update the simulator  Please follow the guide from Microsoft to fix this issue and...
Fri, Dec 6, 2019 at 12:59 PM
Condition codes guide
Here is a list of Condition codes you can find on your Level one Window in the simulator. ASCII DEC Nasdaq Sale Condition   NYSE Sale Co...
Thu, Dec 12, 2019 at 2:51 PM
Re-Install or Update Simulator to Latest Version
If you have previously installed the simulator on your system and need to uninstall and reinstall, or need to update to the latest version, please follow th...
Mon, Sep 28, 2020 at 2:17 PM
No Chart data/ Pinging IP's or network unavailable errors
We have found that really high security settings within a network can block the necessary data ports that the sim needs to use. If you're on a home net...
Fri, Jul 10, 2020 at 1:05 PM