General Tech How-Tos

How to Flush DNS
On Windows 10 Type "Command Prompt" into your Windows 10 search toolbar. This is an easy way to bring up the Command Prompt. Select it when you ...
Thu, Jan 3, 2019 at 6:58 PM
Check Computer Specifications
While troubleshooting or installing new software, we may ask you to provide information about your computer system or your internet connection. Below are so...
Tue, Jun 2, 2020 at 1:58 AM
How to Take a Screenshot or Send an Image in Live Trading Rooms
There are various ways to take a screenshot, and what you can do depends on the computer system that you have or device you are using. A popular built-i...
Mon, Aug 10, 2020 at 11:11 AM
How to Capture Browser Console Logs
Please see instructions below for capturing and sending us your browser console logs. Choose the instructions according to the browser you are using or expe...
Mon, May 6, 2019 at 12:38 PM
How to "whitelist" an email contact to avoid its emails being sent to spam.
This helpful article from will help demonstrate how to add our email addresses to your spam whitelist to ensure that you properly receive our co...
Thu, Sep 3, 2020 at 6:23 PM
How to Open Ports in Windows 10 Firewall
Firewall and security settings are often responsible for a website or component of a website not working as intended. Something that often help resolve that...
Fri, Jul 10, 2020 at 1:07 PM
How to Clear Browser Cache and Cookies
Click the links below that correspond to the browser you are using to learn how to clear cache and cookies: Google Chrome Mozilla Firefox Microsoft Edge...
Thu, Apr 16, 2020 at 1:04 AM
My emails always get sent to others' spam/junk folders. What can I do?
If your email address uses a unique domain name associated with your own business or website (ex: instead of
Wed, May 20, 2020 at 2:51 PM
Need Permission from TrustedInstaller
If you're on a Windows computer and are being told that you need permission from the TrustedInstaller to install or make changes to a program, you'...
Tue, May 26, 2020 at 9:02 AM