While troubleshooting or installing new software, we may ask you to provide information about your computer system or your internet connection. Here are some helpful tips for finding out this information.


Internet speed: An easy way to check your internet speed is to use a site like this one: https://www.speedtest.net/


Operating system and browser information: Websites like this one here (https://supportdetails.com/) can confirm important information such as your operating system, the version of the browser you are using, and if you have cookies enabled on your browser.


Hardware specifications: Once you have identified which operating system you have, you can figure out your computer specifications like your processor, RAM, and system type by following the instructions below.


Windows 10

  1. Right-click on the Windows Start Menu on the bottom left of your computer screen.
  2. On the menu that appears, click on System.
  3. Look under Device specifications for the necessary information regarding Processor, RAM (total and useable RAM), System Type, etc.


Windows 8

  1. Right-click on the Windows Start Menu on the bottom left of your computer screen.
  2. On the menu that appears, click on System.
  3. Under System, find the necessary information regarding Processor, RAM, System Type, etc.


Windows 7 and Vista

  1. Find the Computer icon on your desktop.
  2. Right-click the icon, which will open a menu.
  3. Select Properties to see the necessary information regarding Processor, RAM, System Type, etc.


Mac Users: Go to the "About This Mac" feature for information about your system.


Graphics card: Once you have identified which operating system you have, you can figure out which graphics card (or "GPU") your computer has by following the steps below.


Windows 10

  1. Right-click on the Windows Start Menu on the bottom left of your computer screen.
  2. On the menu that appears, click on Device Manager.
  3. Click the arrow > next to Display Adapters. This will reveal your graphics card, or GPU.


Windows Vista/7/8

  1. Right-click on the Windows Start Menu on the bottom left of your computer screen.
  2. On the menu that appears, click on System.
  3. Look under Device specifications for the necessary information regarding Processor, RAM (total and useable RAM), System Type, etc.


Mac Users: Go to the "About This Mac" feature for information about your system.




Still have questions? Please reach out to our Support Team, and we'd be happy to help.