If you are unable to view Charts on your simulator or get any lvl2 data usually means there is either a Firewall or Network issue. First make sure you are not on a public , school, or work internet connection. As that network might be blocking some connection or data to your computer.

We have found that really high security settings within a network can block the necessary data ports that the sim needs to use. If you're on a home network, you can simply log into your router/modem, and set permissions for ports 9997 and 9999. Some routers/modems simply just have risk settings such as low/medium/high. If you're is currently set to high, try lowering it to medium. 
Employer networks tend to have extremely strict network settings, so getting them to lower their security threshold to make ports 9997 and 9999 available for the sim might be a long shot, but if you have a good relationship with your IT department it may be worth checking into. 

If you are still having an issue you can try to go to your firewall settings in your windows setting and make sure that you are not blocking any connections from "basegray" (this is the simulator software)

To do this:

  1. First search your computer for Windows Defender
  2. Click on advanced settings
  3. click on inbound rules
  4. Find Basegray applications and make sure the rules are set to enabled and allowed. 
  5. If not you can Right click and say "Disable Rule"

If you are still having issue please reach out to sterling directly, support@sterlingtradingtech.com 

As they are able to help with more technical and compatibility issues from the platform, also mention you are using the Warrior trading simulator..

Please follow up with us at simulator@warriortrading.com if the issue is not able to be resolved by them in 48 hours.