Unable to view Charts or level-2 data in simulator- Firewall issues

If you are unable to view charts on your simulator or get any level 2 data, this usually indicates that there's either a firewall or network issue. First, make sure you are not on an internet connection associated with a school, work, or other public place, as that network might be blocking some connection or data to your computer.

We have found that really high security settings within a network can block the necessary data ports that the simulator needs to use. If you're on a home network, you can simply log into your router/modem, and set permissions for ports 9997 and 9999. Also note that some routers/modems just have risk settings such as low/medium/high. If you're is currently set to high, try lowering it to medium. 
Employer networks tend to have extremely strict network settings, so getting them to lower their security threshold to make ports 9997 and 9999 available for the sim might be a long shot. However, if you have a good relationship with your IT department, it may be worth checking into. 

If you are still having an issue, you can try to go to your firewall settings in your windows settings and make sure that you are not blocking any connections from "basegray" (this is the simulator software).

To do this:

  1. First, search your computer for "Windows Defender".
  2. Click on "Advanced settings".
  3. Click on "Inbound Rules".
  4. Find basegray applications and make sure the rules are set to enabled and allowed. 
  5. If not, you can right click and say "Disable Rule".

If you are still having trouble, please reach out to Sterling directly at support@sterlingtradingtech.com, as they are able to help with more technical and compatibility issues from the platform. Be sure to also mention that you are using the Warrior Trading Simulator..

Please follow up with us at simulator@warriortrading.com if the issue is not able to be resolved by them in 48 hours. 


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