If you are unable to view Charts on your simulator or get any lvl2 data usually means there is either a Firewall or Network issue. First make sure you are not on a public , school, or work internet connection. As that network might be blocking some connection or data to your computer.
If you are still having an issue you can try to go to your firewall settings in your windows setting and make sure that you are not blocking any connections from "basegray" (this is the simulator software)
To do this:
- First search your computer for Windows Defender
- Click on advanced settings
- click on inbound rules
- Find Basegray applications and make sure the rules are set to enabled and allowed.
- If not you can Right click and say "Disable Rule"
If you are still having issue please reach out to sterling directly, firstname.lastname@example.org
As they are able to help with more technical and compatibility issues from the platform, also mention you are using the Warrior trading simulator..
Please follow up with us at email@example.com if the issue is not able to be resolved by them in 48 hours.