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Troubleshooting & Common Error Messages

I can’t download the new WT Simulator, or get a warning about a virus.
If you're having trouble when trying to install the new simulator platform, first make sure that your where your destination folder for the simulator h...
Thu, Feb 21, 2019 at 12:30 PM
Error Message: " Unable to connect . Please verify that the Trader ID is correct"
Full error message: "Unable to connect. Please verify that the Trader ID is correct. Contact your manager if necessary." Many users will en...
Fri, Jun 12, 2020 at 10:20 AM
Error Message: "Login Request Rejected" "Invalid Password"
If you are receiving an error message when signing into the new WT Simulator that your username or password is incorrect, you should first consider if you h...
Sat, Feb 2, 2019 at 3:19 PM
Error Message: "Login Request Rejected" "Trader Already Logged In"
If the WT Simulator gives you the error message "Login Request Rejected" and "Trader Already Logged In," fear not! This usually just mea...
Sat, Feb 2, 2019 at 3:20 PM
Error Message: "Order Rejected" "Acct disabled"
Acct Disabled Order Rejection means that your simulator account has been disabled. You should first consider if you have an active simulator subscription. O...
Sat, Feb 2, 2019 at 3:11 PM
Error Message: "Margin Exceeded"
The current setup of the simulator gives $50k cash with $200k buying power for stocks and options. If for any reason you have more than $200k worth of ...
Sat, Feb 2, 2019 at 3:18 PM
Unable to load VWAP onto a new chart
If you get the error message "This indicator requires a volume field for calculation" or "Missing source field for indicator VWAP,"...
Wed, Feb 20, 2019 at 4:36 PM
No Metrics Data Showing up
Keep in mind that Metrics are updated at the end of the day every day (approximately 9:30pm EST) after our servers calculate additional data from the simula...
Tue, Apr 21, 2020 at 4:02 PM
Collecting simulator log files for troubleshooting | WT Sim
If you are having issues connecting to your simulator (with errors other than a password error), or if you are having connectivity issues, we will likely as...
Fri, Sep 18, 2020 at 2:40 PM
I cannot find my welcome email to download my simulator.
If you just signed up for a Simulator Subscription, Warrior Pro Program, or Warrior Starter Program, you should have received an email titled "Your New...
Wed, Feb 20, 2019 at 4:49 PM