Troubleshooting & Common Error Messages

I can’t download the new WT Simulator, or get a warning about a virus.
If you're having trouble when trying to install the new simulator platform, first make sure that your where your destination folder for the simulator h...
Thu, Feb 21, 2019 at 12:30 PM
Error Message: "Please verify that the Trader ID is correct"
Full error message: "Unable to connect and/or redirect from SCSD. Please verify that the Trader ID is correct. Contact your manager if necessary."...
Tue, Apr 30, 2019 at 6:32 PM
Error Message: "Login Request Rejected" "Invalid Password"
If you are receiving an error message when signing into the new WT Simulator that your username or password is incorrect, you should first consider if you h...
Sat, Feb 2, 2019 at 3:19 PM
Error Message: "Login Request Rejected" "Trader Already Logged In"
If the WT Simulator gives you the error message "Login Request Rejected" and "Trader Already Logged In," fear not! This usually just mea...
Sat, Feb 2, 2019 at 3:20 PM
Error Message: "Order Rejected" "Acct disabled"
Acct Disabled Order Rejection means that your simulator account has been disabled. You should first consider if you have an active simulator subscription. O...
Sat, Feb 2, 2019 at 3:11 PM
Error Message: "Margin Exceeded"
The current setup of the simulator gives $50k cash with $200k buying power for stocks and options. If for any reason you have more than $200k worth of ...
Sat, Feb 2, 2019 at 3:18 PM
Issues with Linking Charts and Windows
If you are having issues with linking the charts or your level 2 when you are entering tickers into the search bar, please try this solution: Go to your m...
Wed, Feb 20, 2019 at 2:28 PM
Unable to load VWAP onto a new chart
If you get the error message "This indicator requires a volume field for calculation" or "Missing source field for indicator VWAP,"...
Wed, Feb 20, 2019 at 4:36 PM
No Metrics Data Showing up
If you do not see any metrics data or are receiving a 504 or 502 error while not showing any market data, it simply means that you will need to update your ...
Wed, Sep 4, 2019 at 1:23 PM
I cannot find my welcome email to download my simulator.
If you just signed up for a Simulator Subscription, Warrior Pro Program, or Warrior Starter Program, you should have received an email titled "Your New...
Wed, Feb 20, 2019 at 4:49 PM