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Troubleshooting & Common Error Messages

I can’t download the new WT Simulator, or get a warning about a virus.
If you're having trouble when trying to install the new simulator platform, first make sure that your where your destination folder for the simulator h...
Thu, Feb 21, 2019 at 12:30 PM
Error Message: " Unable to connect . Please verify that the Trader ID is correct"
THIS ARTICLE REVIEWS: Explanation of Error and Probable Causes Fix Trader ID instructions Explanation of Error and Probable Causes Full error mess...
Fri, Feb 26, 2021 at 12:03 PM
Cannot log into sim "Access Denied" , "Invalid Password" or "Network unavailable"
If you are receiving an error message when signing into the new WT Simulator that your username or password is incorrect, or Even "Network unavailable&...
Tue, Jun 8, 2021 at 3:40 PM
Error Message: "Login Request Rejected" "Trader Already Logged In"
If the WT Simulator gives you the error message "Login Request Rejected" and "Trader Already Logged In," fear not! This usually just mea...
Sat, Feb 2, 2019 at 3:20 PM
Error Message: "Order Rejected" "Acct disabled" or "Trader Disabled"
If you receive on Start up  the Error message: "Trader Disabled"  Or while trading you get the "Acct Disabled" Order Rejection means...
Thu, Feb 18, 2021 at 12:43 PM
Error Message: "Margin Exceeded"
The current setup of the simulator gives $50k cash with $200k buying power for stocks and options. If for any reason you have more than $200k worth of ...
Sat, Feb 2, 2019 at 3:18 PM
Unable to load VWAP onto a new chart
If you get the error message "This indicator requires a volume field for calculation" or "Missing source field for indicator VWAP,"...
Wed, Feb 20, 2019 at 4:36 PM
No Metrics Data Showing up
Keep in mind that Metrics are updated at the end of the day every day (approximately 9:30pm EST) after our servers calculate additional data from the simula...
Tue, Apr 21, 2020 at 4:02 PM
Collecting simulator log files for troubleshooting | WT Sim
If you are having issues connecting to your simulator (with errors other than a password error), or if you are having connectivity issues, we will likely as...
Fri, Sep 18, 2020 at 2:40 PM
I cannot find my welcome email to download my simulator.
If you just signed up for our  Warrior Pro Program, or Warrior Starter Program, you will not have your simulator added to your account unless you have manua...
Fri, Dec 11, 2020 at 2:22 PM