Error Message: " Unable to connect . Please verify that the Trader ID is correct"


Explanation of Error and Probable Causes

Full error message: "Unable to connect. Please verify that the Trader ID is correct. Contact your manager if necessary."

Many users will encounter this error message if they have just recently signed the agreements for market data in the WT Simulator and are trying to access the platform directly afterwards. Information for the market data agreements is processed by the data provider every 24 hours. Therefore, users will not have access to the platform until the data provider has accepted their submission the following morning. You should be able to sign in by 7am EST the following day.

In the meantime, there's plenty of information to review! You can learn all about the features in the platform and how to use them by viewing our support articles here:

However, if you are receiving this error message over 24 hours after signing your market data agreements, You might have not entered your Username correctly into your instal please Click your downloaded install sheild again. and click Uninstall. Once finished Click the install shield again to install the program again and Try to enter your Username again correctly.

If you are unable to login to the simulator  from 11:55 PM EST to 12:15AM EST. Even though you were able to login earlier. Rest assured, Nothing is wrong with your account.

Our Simulator is actually undergoing maintenance at that time and you should be able to login from 12:15AM EST. 

If this does not work you might have not entered your User Id correctly The next guide will help you fix that: 

Fix Trader ID instructions

1. Right click on the Warrior Sim Logo on your desktop, Select "Properties". 
2. On the window that pops up, focus on the "Target" field. At the very end of the target field, you're going to delete the portion at the very end where you see the incorrect Trader ID and input your correct Trader Id. The screen shot below has the section highlighted that you would be changing to the correct Trader ID.
3. Click "Apply". You might get an notification saying you need Administrator permission, select "Continue". 
4. Then proceed to click "OK". 
5. Now double click on the Warrior Trading Sim icon on your desktop to launch the simulator, and you should now see the correct Trader ID. Proceed to enter your password to login.

If you still are having issues please reach out to us at or by submitting a support ticket for assistance.

Still have questions? Please reach out to our Support Team, and we'd be happy to help.

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