If you are having issues connecting to your simulator (with errors other than a password error), or if you are having connectivity issues, we will likely ask you to provide your log files so that our developers can take a look into the issue further.


Here's how to obtain your simulator log file: 


- Open your File Explorer

Click:

-Windows (C) Drive

- Users

- ( Folder with your username)

-AppData ( If you cannot find the AppData older you might have to go to the top of your folder, click "View" and check the box "Hidden Items" to see the AppData folder) 

-Local

-SterlingTraderPro

- Select all log.txt files and send them all together in an email to simulator@warriortrading.com or reply to the email you have open with the simulator support specialist.


The file path should look like:


C:\Users\{USERNAME}\AppData\Local\SteringTraderPro\


Note: {USERNAME} will be user-specific that you have names your login for your computer.



Still have questions? Please reach out to our Support Team, and we'd be happy to help.