Issues with Live Stream or Day Trade Dash | WT

Before troubleshooting, make sure you're using a compatible browser (Edge, Firefox or Google Chrome) that is up to date. You should ideally be running the latest operating system, have sufficient RAM, and decent internet connection. You can see full system requirements here.

Scroll or Click from the List Below of Common Issues:

No Live Stream Video Appearing
Video has Poor Resolution
Live Stream Video Delayed, Not Smooth, or Keeps Closing -- or, Audio Works But Video Does Not
Cannot Hear the Stream Audio
- Adjust Chrome Audio Settings
- Check the Volume Mixer on Windows
Latency with Live Stream or Day Trade Dash Data

No Live Stream Video Appearing

If you're having trouble viewing a live stream/broadcast video, first confirm that content is being streamed, as indicated by the red Join Stream indicator on both the Room Widget and the Rooms List.

Room Widget

Rooms List

This is the only state where you can click to join the live stream by clicking on the Join Stream button. If you do not see this, it means the Room is not streaming anymore (see typical streaming hours here).

If you see an indication from the chat room that the live stream might be online and you are not able to see the new status, it might mean a browser issue on your end. Try some simple troubleshooting steps below:

First, double-check the announcements from the room (see here how to check announcements).
Check that you are within the hours of the normal chatroom live stream (check hours of streams here).
Sign out and back into the platform, as this may force your stream status to refresh.
Sign to our platform through an incognito/private browser window, alternative browser (Chrome, Firefox, or Edge), or alternative device. This can help identify interference with browser cache, extensions, and plug-ins or browser compatibility issues.

Learn more about streaming status and how to access the chat rooms here. If you continue to have trouble accessing a live stream, chat with us in the Support Room if we are open there, or submit a ticket.

Video has Poor Resolution

Our streaming provider uses stream technology with low latency, which means that it is set up for a close-to-real-time experience with very little lag for streaming. To make this possible, the resolution of the stream is reduced to match the bandwidth of your network connections.

If your video resolution is inferior and no announcement has been made to inform the community of known issues, the best solution is to try to improve your internet connection. This might be achieved by:

Reset your router or unplug the power and plug it back in 1 minute later.
If you are using a wireless connection, switch to a hardwired connection.
Try using a different computer.
Try a different network provider or upgrade your internet to higher bandwidth.

You may also wish to try viewing the stream through a private browser window in the Chrome, Firefox, or Edge browser to reduce the possibility of interference from the browser cache and plug-ins.

Live Stream Video Delayed, Not Smooth, or Keeps Closing -- or, Audio Works But Video Does Not

First, ensure that your login is not timing out by performing a fresh sign-in on the website (follow the steps on this page).

If the issue persists, you may have a browser extension or software issue, most commonly related to a VPN, browser add-on, or firewall/antivirus software. Popular add-ons for browsers and routers include ad-blockers and firewall. These programs commonly interfere with the chat room pop-out window, forcing it to close or stutter instead of stream smoothly.

To troubleshoot:

Sign out of the chatroom and open an incognito or private window on your browser (use your browser menu or press "CTRL+SHIFT+P" on Firefox or "CTRL+SHIFT+N" on Chrome or Edge).
Sign in to our website at https://www.warriortrading.com/login-member/ and click to enter the chat room.
Open the desired screen share in the chat room and observe if issues persist.

If this resolves the issue, you may wish to disable your browser extensions, use a compatible browser that does not have the extensions installed, or create an exception for our website within the settings of these programs. Please refer to the instructions for the specific program you are using for how to complete this.

You should also try temporarily turning off any VPN, third-party antivirus, or firewall software that is running on your computer or router and sign in again at https://www.warriortrading.com/login-member/ to see if the issue is resolved. If not, try following the steps listed in the next section.

Cannot Hear the Stream Audio

If you are having trouble hearing audio but have the live stream visible:

Confirm that there is audio to be heard! It is not uncommon for traders to not be talking while waiting for market activity.
Confirm you can see the screenshare and that your streaming indicator is displayed as a green Stream Open for the room you are watching.
If that is true, and you're still unable to hear, make sure your volume is up on the screencast by hovering over it and adjusting the volume bar that appears. Also, make sure your computer volume is on.
If still unable to hear, right-click on the browser tab of the chatroom and if you see" unmute site" please click it to unmute the site and see if you get audio back for our site.
If you still are unable to hear, try other sites and software that you know have audio, like a YouTube video (click here to test via our YouTube channel) .
If cannot hear audio on other sites on your computer, please troubleshoot with your audio output settings, or Bluetooth speaker settings. It is possible that those are off or connected to another device.
If you still have issues, please temporarily disable any firewall or third-party antivirus software such as Norton or McAfee.

If you have gone through those steps and can still confirm that audio is still not being played through your browser, then you might have a browser or windows setting issue and can try to resolve with the following steps:

Adjust Chrome Audio Settings

In the top-right corner, click on the three vertical dots.
Go to Settings.
Navigate to Privacy and security in the left sidebar.
In the right-hand pane, click Site Settings.
Scroll down and click on Additional content settings.
Go to Sound settings.
Instead of Don't allow sites to play sound, select Sites can play sound.
Make sure that the chatroom is not on the Not allowed to play sound list.
Try to load it into the chatroom screenshare again to see if it is working.

Check the Volume Mixer on Windows

Right-click the sound icon in the taskbar by the clock.
Select Open volume mixer.
Make sure that the volume is turned all the way up for Chrome or whichever compatible browser you are using (if you do not see your browser, please continue to scroll down the list to find it).
Perform a hard refresh of the chatroom screenshare window again to see if it is working now. (How to hard refresh: If you're using Google Chrome or MS Edge browser, hold Shift and press F5. If using Firefox, hold Ctrl and press F5.)

If issues persist, we recommend that Windows users view this article for information on how to open ports in their firewall.

If you have issues with your alerts on our platform please see our guide here.

Latency with Live Stream or Day Trade Dash Data

Video, data, or audio issues are often related to old hardware, outdated software, or network issues. To identify where the latency is coming from, please follow the steps below to check the latency.

How to Check Platform Latency

In your chat room Settings menu, go to Help
Click Check Server Time
Monitor the delay and gap for about 5-10 seconds to ensure the numbers are relatively consistent.
Note down the Gap and Delay numbers.
- If the Delay is over 1000, we suggest trying the same Check ServerTime test using one of the following to see if it will get better results: a private/incognito browser window, a different browser, a different computer, a hardwired connection to your router, or a different network. Please also confirm that you meet or exceed our full system requirements here.
- If the Gap is over 1000, we suggest syncing your computer clock on Windows. Note this is unnecessary for Mac computers.

If you have tried all the steps above, meet the system requirements, and still have issues, please reach out to our support team directly via the Support Room or by opening a ticket.

How to Sync Clock in Windows

Error: "Your local time has a big gap"

Our system is often able to identify when a computer's clock is out of sync. To fix this, please follow the guide for Windows below. If using a Mac, your clock should be automatically synced. You can reach out to Apple support to confirm.

Go to your computer Settings (press the Windows key, then type Settings)
Type in the search box Date Time and click on Date & time settings
Scroll down to Additional settings
Click Sync now
If you still have issues after the clock sync, please proceed to the next set of instructions below.

How to Update Market Data Refresh Rate

If you or a support agent feels that your platform is not performing normally, especially when using charts, we suggest updating your data frequency setting per the guide below:

First, go to Profile under Settings on the bottom left side of your platform:
In Notification and Window settings, please find Chart and scanner data frequency:
Change this setting from Real Time to 1/2 second updates.

If you still find you have issues with intermittent lag or delays, please try increasing the frequency to 1-second updates.

If this resolves your issue, it means your computer processor is having trouble calculating all the tick data for all the charts you are using. You may consider upgrading your computer to a faster or more modern PC, keeping the data frequency at 1 second, or reducing the number of charts you use on the platform.

If you are still experiencing issues and have not already created a ticket for our team to help, please submit a ticket through https://warrior.app/contact explaining the steps you have already taken and your results.