How to submit a HAR file, when requested, to troubleshooting streaming issues | WT

Though most members report no issues with the Warrior Trading chat room live stream, we have found that a number of factors, including location and network connection, can cause issues with streaming quality.

First, please confirm if your computer, browser, and network meet our minimum system requirements per this guide.

Next, please try an alternate browser to see if a different browser resolves the issue. Compatible browsers are Chrome, Firefox, and MS Edge.

Finally, if you are meeting the system requirements and have not experienced any relief with an alternate browser, please and then try the following steps with your browser open to our chat room and live stream:

• For Chrome or MS Edge
• For Firefox
• For Edge
• Sending Us Your HAR File

For Chrome or MS Edge

1. Right-click in the browser window or tab and select Inspect.

2. Click the Network tab in the panel that appears.

3. Notice the button at the top left of the Network tab and confirm it is in red recording mode. If black or gray, click to start recording.

4. Use the clear button (the circle button with a line through it next to the record button) to clear all previous activity.
   

5. Check the box next to Preserve log.

6. Refresh your browser page (you can use your F5 key for this).

7. Proceed to reproduce your issue.

8. Once the issue has been reproduced, click the down arrow that appears towards the top of the Inspect window, which will export the HAR file.
   

9. Proceed to the section below for sending us your .har file.

For Firefox

1. Right-click in the browser window or tab and select Inspect.

2. Click the Network tab in the panel that appears.

3. Ensure that the play/pause button is in "play" mode, in which case you will see the pause button visible, as shown below. If you see a play button, please click it to begin recording.
   

4. Click the gear icon on the right, and click Persist Logs to show the check mark.
   

5. Refresh your browser page (use the refresh button or Ctrl + R).

6. Reproduce the steps that create the issue.

7. Save the session as a .har file by right-clicking on the data rows and selecting Save All As HAR.

8. Proceed to the section below for sending us your .har file.

For Edge

1. Right-click in the browser window or tab and select Inspect.
2. Click the Network tab in the panel that appears (you may need to scroll >> to it).
3. Notice the button at the top left of the Network tab and confirm it is in red recording mode. If black or gray, click to start recording.

4. Use the clear button (the circle button with a line through it next to the record button) to clear all previous activity.
   

5. Ensure that the play/pause button is in "play" mode, in which case you will see the pause button visible, as shown below. If you see a play button, please click it to begin recording.

6. Check the box next to Preserve Logs.
   

7. Refresh your browser page (use the refresh button or F5 key).

8. Reproduce the steps that create the issue.

9. Once the issue has been reproduced, click the down arrow that appears towards the top of the Inspect window, which will pop up a window allowing you to create a name to save the HAR file.
   

10. Proceed to the section below for sending us your .har file.

Sending Us Your HAR File

• Send us your .har file as an attachment on a support ticket here or by emailing it to [email protected]. 
  • If your file is too large, you can also send us a link to a public Dropbox or Google Drive attachment.
  • In your email, please include the following:
    -what country are you tuning in from
    -what network provider you use
    -what operating system you are using on your computer
• Our system will send an auto-response once we receive your email. A Support agent will also respond to acknowledge that we have received it and will work with our developers and streaming providers to investigate further.