When issuing refunds, most companies will explain that they are only able to refund a payment back to the original card or payment method that was used for the transaction being refund.
This policy is implemented by various compliance guidelines and enforced by payment processors to protect against fraudulent activity. It ensures that funds return to the same account and not an account that does not belong to an unknown or unassociated person or entity.
When it comes to what a company can do to issue a refund, it is usually as simple a a "refund" button given by the payment processor. This not only simplifies the process for issuing refunds to customers but also ensures that companies abide by these regulations.
If you are a customer who has a refund being issued to an account you've previously closed, you should be able to call the associated bank to inquire where a refund would be held or transferred to. If the account is still open but you have received a new credit card for the account, the bank will typically return funds to the most up-to-date card. Consumers are advised to seek confirmation from their bank as needed.
Warrior Trading Terms and Conditions, including refund policy, can be reviewed on the Warrior Trading website here.
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